The Cambridge 8 berth deluxe caravan with large decking

Cancellation Policy

1. If you change or cancel your booking

a. Changes

a1. If you want to change any detail of your confirmed booking, we use reasonable endeavours to make the changes. However, we must receive your notice in writing by email. We may agree to accept notice over the telephone, but this should be arranged with us first.

a2. If you wish to change the dates for your booking this can be carried out for an admin fee of £30.00 (payable at the time of amendment) subject to the owners discretion, however dates cannot be changed within 6 weeks of your stay. Dates can only be changed to another date within the same year as your original booking and in the same caravan.

a3.  Bookings cannot be transferred to other people. Only guests listed on the original booking form will be allowed to stay in the caravan.

b. Full cancellations

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If you have to, or want to, cancel your booking after it has been confirmed, you must email us on the email shown on your booking confirmation as soon as possible. The day we receive your notice by email from you to cancel, is the date on which we will cancel your booking. Our confirmation in writing will confirm receipt of your cancellation. If you cancel, you will have to pay a cancellation charge to the owner/service provider based on the number of days before the arrival date at the property that we receive notice, as shown in the table below. The cancellation charges below have been calculated as a genuine pre estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period.

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Number of days before the start date of your trip that we receive your notice to cancel.

30 days or more     50 % of your booking balance

less than 30 days    Loss of all payments

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c. Cutting short your stay

No refunds are payable in the event you cut short your stay.

d.  Cancellations due to government public health measures

If your booking is cancelled because UK government public health measures mean the caravan park is unable to open, you may choose to:

– transfer your booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower.

– obtain a refund of the amount already paid by you for the booking.

e. Cancellations due to illness or bereavement

No refunds or amendments will be given in the event that you have to cancel your stay due to any circumstances which may arise. (including the need to self isolate)

2. Cancellations or changes by the owner

The owners and service providers do not expect to have to make any changes to your booking. However, sometimes bookings have to be changed or mistakes have to be corrected. Owners and service providers have the right to do so. If they do, we, on their behalf, will contact you (by phone if reasonably possible in the case of a significant change or by email in the case of a minor change) as soon as is reasonably practical. We will explain what has happened and let you know about the change. However, we will have no further liability to you.

3. Cancellations by us, the owner or service providers

If we cancel your booking or are prevented from providing the accommodation you have booked, you may obtain a refund of the amount already paid by you for the booking. However, we will have no further liability to you.

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As with all holidays we advise that you take out necessary travel insurance to cover any eventualities which may occur. This is your personal responsibility.