FAQs
Here is a list of questions that Rent My Caravan gets asked on a regular basis. If you are a host who wishes to advertise on our website or a guest who wants to find out more information on how our website works, you may be able to find an answer to your query below.
If your question is not covered in the relevant section, please feel free to contact us.
Are any of the caravans/lodges listed owned by Rent My Caravan?
All of the caravans/lodges listed for booking on the site are owned by other Rent My Caravan users. Rent My Caravan does not own any of the caravans/lodges listed. This is because throughout more than 20 years of experience we believe this truly provides better value for money for those wanting a caravan holiday. It also provides endless flexibility and a more extensive range of caravans and holidays to choose from.
What is the cancellation policy for my holiday?
Cancellation policies are solely decided by the caravan/lodge owner and are described in full on the caravan/lodge listing page. You can review these policies before deciding to make a booking.
Will I be charged by Rent My Caravan for booking through the site?
A small service fee will be added to your costs by Rent My Caravan, for booking a caravan/lodge.
What is meant by “Security Deposit”?
A Security Deposit is included in the fee for booking your stay. The amount of the Security Deposit is set by the caravan/lodge owner, and will be shown to you prior to requesting a booking. The Deposit covers the host’s expenses in the event that any damage is incurred to the property or contents during your stay. After your checkout, the host will check the property and, if no damage has been incurred, your Deposit will be refunded within 48 hours of checkout.
How far in advance can I book?
You can book in advance up to the end date of the caravan/lodge listing on the site. If you would like to book further ahead than this, we would suggest you contact the Host directly to discuss, using the Message option on the caravan/lodge listing page.
Are pets, children, or smoking allowed within rented caravans/lodges?
Each caravan/lodge owner advertising on the site will have their own preferences regarding what is permitted in their property, and this will also depend on the specific holiday park. You can use the Advanced Search option when looking for a holiday, to ensure your specific criteria are satisfied.
Do you offer caravan holiday insurance?
We do not currently provide caravan holiday insurance.
Can I host my stag do / hen party at the caravan site?
Some caravan owners will be happy to take a booking from large same-sex groups such as stag and hen parties, while others will not. Many caravan parks in the UK are unwilling to allow such parties on the site at all, regardless of the wishes of the holiday home owner.
We make searching for suitable caravans/lodges as easy as possible through our Advanced Search function, which will bring up only caravans that accommodate your requirements. By completing an Advanced Search and specifying “Groups Allowed”, you will be more likely to find a suitable caravan/lodge which will allow a same-sex group.
How much does it cost to list my caravan/lodge on the site?
It is COMPLETELY FREE to list your caravans/lodges on the site! List as many caravans or lodges as you wish, free of charge!
What information can I include in my listing?
This is your listing, and the information you include is your choice. You can describe your caravan/lodge in your own words, adding as much or as little information as you would like, and you can also include up to 8 photographs of your caravan/lodge, the local area and attractions or the park itself. The listing page will also show Guest reviews from previous guests who have stayed in your caravan/lodge, along with a star rating system. We advise owners to be honest within their listings to avoid complaints, holiday disappointment and negative reviews.
Can I update my caravan/lodge description on the site after it has been listed?
We understand that things change often, and that you will want to make any changes known in your listing. Whatever your reasons for wanting to update your listing, you can do this as often as you like. You can make any necessary amendments easily and quickly through your profile Dashboard.
Can I promote my caravan/lodge listing over other listings on the site?
Yes, you can upgrade your caravan/lodge listing to a “Featured” listing for 6 months, for a fee of £25. Featured listings always show at the top of Search results, ensuring your listing gets the maximum possible attention and engagement.
How will I know when somebody has made a booking request for a caravan/lodge I have listed?
You will always receive a notification email when a Guest makes a booking request for a caravan or lodge you have listed. After receiving this notification, you can Accept or Reject the request through your Dashboard, within the Bookings section.
What if somebody books my caravan/lodge on the site during a period I want to occupy it myself?
You will always receive an email notification when somebody requests to book a stay in your caravan/lodge, and at that point can accept or decline the request, as well as message the person should you want to. You can also specify dates during which your lodge/caravan will not be available to book, within your listing description. Guests will be unable to request a booking during those dates.
What happens if my caravan/lodge, or its contents, are damaged during a booking?
A Security Deposit is included in the fee Guests pay to make a booking. The amount of the Security Deposit is set at an amount that you decide, and will be shown to Guests prior to them requesting a booking. The Deposit is designed to cover any expenses you may incur in the event that your caravan/lodge or its contents are damaged during a booking.
After Guest checkout, you have 48 hours to check your property and its contents for damage, and can then opt to return the full Security Deposit to your Guest, or contact the Guest to discuss any damage and arrange payment from the Security Deposit via a Security Deposit Claim. If you have not made a Security Deposit Claim within 48 hours of your Guest’s checkout, then the full Security Deposit will be refunded to your Guest.
Whether you are an owner keen to share your fantastic holiday home as a host, or a holidaymaker looking for your next adventure, Rent My Caravan is here to help!
