2 bedroom high spec caravan

Terms & Conditions

Please Note you are responsible for fully reading the caravan T&Cs before agreeing to making a booking. By booking a holiday you are confirming your agreement to our terms & conditions.

General Terms and Conditions of Booking Accommodation

The accommodation may only be used by the persons listed on the booking form. That section forms part of our contract and failure to complete it with a list of all occupants may result in your holiday being cancelled. The booker is responsible for the entire party. If you have more people in the caravan than stated and have not asked us first we will remove EVERYONE from the caravan, you will not be reimbursed as you have breached this contract. This is a health and safety requirement. We have to adhere to park rules and insurance requirements. 

The owners reserve the right to inspect the caravan at any time to ensure the Terms & Conditions of hire are being adhered to. Breaking any of our terms & conditions will result in you losing your security bond. 

Deposit

A £100.00 booking fee for each break (3, 4 or 7 day) is required on booking to secure your Herengracht tickets k.  This is non refundable if you decide to cancel the booking. The money will be deducted from your hire charge. Full payment is required if the booking is made less than 6 weeks before start of holiday.

Balance

The balance is payable 6 weeks before the commencement of the holiday. Instalments may be arranged on request. Late payment may result in the caravan being re-let and loss of deposit or cancellation charges being due as detailed below. 

Security Bond

A security bond of £100 is payable on top of the hire charge. The bond will be returned within 7 days after the holiday ends provided no damage or excessive cleaning is to be paid for and our terms & conditions have not been broken. 

During your stay please report any problems, damage, breakages or if anything is not workin UUID’s Tui Kiki  up u  g or missing as soon as possible so it can be rectified as quickly as possible. On departure please ensure caravan is left clean & tidy, all rubbish removed and placed in bins opposite caravan. please hi Kikiiuuuuuuensure everything is turned off and all doors and u are ùuu before replacing the key in box and ensure it is locked. There will be a £50 surcharge for additional cleaning if the caravan is left in an unsatisfactory condition. 

We personally look after the caravan ourselves and provide lots of things that make your holiday more comfortable and enjoyable, we ask that you respect this and leave the caravan as you iiufind it. You can help to protect the bond by removing shoes to keep carpets clean and not allowing children to jump on the furniture. Accidents happen and we are aware that things get broken, but we would appreciate you telling us so we can repair or replace the item. We won’t take your bond for being honest, we will only deduct the cost for expensive repairs. If you do not tell us and we find anything broken or missing we WILL keep your bond.

Keys  

Keys are available at the caravan in the key safe box, the code will be sent by text on day of your arrival. Please note if any keys are not returned at end of your stay the replacement costs will be chargeable to you. 

Facility Passes

If you wish to use the facilities while on park you can purchase your own passes when you arrive by going to park reception and showing your booking form or confirmation and caravan keys. We cannot be held responsible for any issues regarding the onsite facilities which are provided by the park or independent traders and are therefore beyond our control 

Arrival/Departure

Check in/Check out takes place at the caravan so no need to queue just go straight to the caravan and get the keys from the key safe. Arrival time from 1.30pm. Departure no later than 10am. We will charge an extra £10 per half hour if you are late vacating the caravan unless agreed by ourselves. When you vacate the van please leave it as you found it e.g. empty bins, strip beds, wash and dry dirty dishes, remove foodstuff & personal belongings then please ensure everything is turned off and all doors and windows are secure  If you leave earlier than the expected day of departure please call us to let us know you have left. Please leave the key in the key safe and ensure it is  it8d. 

Bed Linen

Duvets and pillows are provided but bed linen is available at an extra charge as detailed on booking form if required, otherwise please supply your own, please note master bedroom is a king size bed. Sleeping without bed linen is not only unhygienic it will mean you are in breach of the Terms & Conditions of hire and can be removed from the yycaravan immediately with no compensation for loss of holiday. 

Families Only

Being a family park, we only accept bookings from family groups. We cannot accept bookings from young singles or all male / all female parties where the average age is under 21.

Site Behaviour

If, in the opinion of ourselves or the park manager, any party or party member is guilty of conduct prejudicial to the well being of others, we or the park manager may re-take possession of the accommodation immediately, without compensation to the party.

It is the responsibility of named person (the hirer) to ensure that members of the party adhere to the rules. 

Smoking/Vaping  is prohibited in our caravan. If you smoke/vape, please do so  away from the caravan with the door closed, we do not want the caravan to smell of smoke. If we do smell smoke in the caravan we will retain your bond.

Pets The caravan has a strict no pets policy, please ensure that this policy is kept.

Electric Cars are not allowed to be charged using the caravan supply as it will trip the fuse box also this will lead to very high electric bill which we have to pay. There are public chargers available opposite park reception

Cancellation

If you have to cancel your holiday you must telephone us in the first instance and NOTIFY US IN WRITING within 7 days. IN THE EVENT OF CANCELLATION, THE FOLLOWING CHARGES APPLY:

Number of days in advance of holiday start date cancellation charges are payable:           56 days or more Deposit only

55-29 days 50% of the total holiday cost

28 days or less 100% of the total holiday cost 

Unavailability

Should the accommodation booked become unavailable due to circumstances beyond our control a full refund will be given.

Risk

You occupy these properties at your own risk.

Insurance

We strongly recommend that you take out Holiday Insurance to cover accidents, losses, cancellations etc. These policies are available quite cheaply from most insurance brokers. Taking out an insurance policy will ensure you are covered in the case of forced cancellation eg illness, bereavement etc

Data Protection 

The holding and use of personal information of individuals is regulated by the Data Protection Act 1998 (DPA). Your personal information is stored on our database and retained for the duration set out in the act. Your name is shared with the park security team for the purposes of health and safety and also to ensure the hirers are complying with the maximum berth capacity of the caravan. No other personal information is shared unless there is a requirement under the act (eg as part of a criminal investigation).

On-site Help

Finally if anything does go wrong, which we hope it doesn’t, please contact us and NOT the Park as any callout or repair charges from the Park  will be deducted from your bond unless we authorise it beforehand. We have our own maintenance personnel and plumber so we never use the Park  services. We are just a phone call away to deal with any problems.

And finally we want you to enjoy your holiday Regards Sheila and Elliot